For the same reasons presented above, when an industrial PC requires servicing it can take even longer to receive assistance.
You will have to call the seller and open an RMA file.
If all the components necessary to repair your computer are readily available to the supplier, then you might have your PC fixed in a matter of days.
If, on the contrary, the supplier must acquire those components from the motherhouse, then the servicing time might extend to several weeks.
The matter complicates even further if the servicing is provided directly by the motherhouse.
Not only would this translate into exhausting, unnecessary waiting, but also into a halted production line provoking troubles with your clients and a consequent loss of revenue.
By choosing Kimera computers you will not face these hurdles ever again.
By producing our computers in Italy, thanks to a well-organized internal structure we can provide servicing and technical support directly from our facility.
This way, we managed to reduce servicing time from 5-6 weeks to 3-5 days.