KIMERA is 100% made in Italy, which means that it is produced, stocked, and distributed entirely from our facility located within Italian national borders.
This also means that unlike any other brand of industrial computers, KIMERA allows you to have your new PC on your desk in just 3-5 days from when you ordered it.
As you may already know, industrial computers are not readily available on Amazon or easily found in large scale distribution or even at your local computer shop.
Usually, industrial hardware is produced in Asia and thus distributed through international channels.
This implies that Asian-made industrial PCs can require a long time to be delivered, sometimes more than a month from the order date.
But there is also another major problem linked to Asian-made industrial PCs that could hinder you in pressing situations: the minimum quantity of orders to be reached before shipping the goods.
The typical seller of Asian products retains a very small stock;
therefore, it tends to collect as many orders as possible from different customers before shipping the goods.
This practice increases the likelihood that all deliveries delay if even just one item comprised in an order is not readily available to your supplier.
At KIMERA computers we do not need to accumulate orders as our stocks – located in Italy – are wider than those available to any other Asian producer of industrial PCs, all of which allows us to minimize delivery time by 93%.
For the same reasons presented above, when an industrial PC requires servicing it can take even longer to receive assistance.
You will have to call the seller and open an RMA file.
If all the components necessary to repair your computer are readily available to the supplier, then you might have your PC fixed in a matter of days.
If, on the contrary, the supplier must acquire those components from the motherhouse, then the servicing time might extend to several weeks.
The matter complicates even further if the servicing is provided directly by the motherhouse.
Not only would this translate into exhausting, unnecessary waiting, but also into a halted production line provoking troubles with your clients and a consequent loss of revenue.
By choosing Kimera computers you will not face these hurdles ever again.
By producing our computers in Italy, thanks to a well-organized internal structure we can provide servicing and technical support directly from our facility.
This way, we managed to reduce servicing time from 5-6 weeks to 3-5 days.
Due to its specific technical characteristics, an industrial PC is more expensive than a standard computer.
Industrial PCs might be presented to you as unbreakable, however they can still be subject to breakdowns and deterioration.
Moreover, in the 99% of cases they are covered by a 1-year (preferred by most suppliers) or at best by a 2-year warranty.
You may find it useful to know that maintenance and repair costs reduce the market value of a PC by 50%.
By purchasing a computer Kimera you will be granted a 3-year warranty. If any problem arises within this time-frame we will take care of the warranty return completely free of charge.
Why a 3-year warranty?
A 3-year warranty is completely at your advantage, since a computer that is being repaired or replaced on the third year can easily work for at least two more years.
On the long run, this goes to benefit your account as well as that of your business or company.
We will deliver to you one of our KIMERA industrial PCs completely free of charge in 3-5 working days at the latest. You will be given a 15-day trial period, at the end of which, if it so happens that you are not satisfied, we will take the PC back for free.
