Ah, industrial PCs requiring technical support… if just hearing the words gives you worse nightmares than the little girl in The Ring, it’s time to finally clear up the main reasons why you would require it, the consequences involved, and how to tackle the problem at its roots.

The main causes of PC breakage

PC failures or malfunctions (especially for those used in harsh environments) mainly occur because the wrong model was chosen for the application in question, or because the computer was not designed for that particular usage environment. 

In general, the main causes of PC breakage are:

• Dust or productions residues accumulated inside the PC (mostly in computers with fans)
• Moisture inside the PC
• Traces of oils, liquids or other substances infiltrated into the computer
• Overheating.

Using consumer (non-industrial) hardware can also affect the PC performance, because it is not designed for particular workloads and harsh environments. Above all, it (generally) has a shorter life cycle than industrial hardware. A practical example: a consumer SSD disk can withstand a maximum of X operating cycles (i.e. a certain number of r/w operations) while the operating cycles supported by an industrial SSD are higher.

What happens if your industrial PC stops working (or malfunctions)?

If the PC you use in your manufacturing or integrate into your machines fails and no longer works, the most serious consequences you face are machine downtime, production cycle slowdowns, and potential loss of production data.

On the other hand, if the computer malfunctions (or in any case doesn’t work as it should), the results may be incorrect or inaccurate, with severe consequences on the production cycle or the final product itself (e.g. in laser cutting or bending). Also, response times could be longer than usual and thus the activity would heavily slow down.

All these situations imply huge costs for the company, both in terms of cost and time to repair the PC – support can take up to 4-6 weeks if the PC has to be returned to Taiwan, China, or otherwise abroad – and in terms of production or downtime. This can even lead to reputational damages to the company itself and potential loss of turnover.

Reliable PCs and guaranteed support with Kimera Computers

Technical support has always been one of the biggest issues when it comes to industrial computers. If it’s annoying to be without your laptop for a few weeks because you sent it in for repair, just imagine being forced to suspend production activities. Or having to buy a new PC outright because on your fourth e-mail requesting an update on the situation, the manufacturer has still not responded. After 3 weeks.

That’s why we wanted to make technical support one of our cornerstones, both pre- and post-purchase.  And here let us all say again: better safe than sorry.

In this view, we build all Kimera industrial PCs with industrial hardware and provide them with CE certification. They are reliable products, complying to European norms, and certified for usage in harsh environments.

Second, as proof of their reliability, Kimera PCs come with a 3-year warranty (as opposed to the 1/ maximum 2 years on the market). Thus, you can rest easy for a good 3 laps around the sun from the moment of your purchase.

Third, should your Kimera fail or malfunction, we will personally take care of technical support in our labs in Italy. No more sending mail after mail, messages or carrier pigeons, nor waiting endless weeks before you see your PC again.

Indeed, we want to provide our customers with the most efficient service possible, which is why you will get your repaired Kimera back in 3-5 working days (including shipping time).

We are well aware of the costs that companies face when a PC in manufacturing or in control of a machine suffers a failure, so we also know how crucial promptness is in such cases.

And because we design and build our own PCs, we can guarantee a repair within 3-5 days from when we receive the product in our lab.

No other manufacturers, no intermediaries. All you have to do is return the Kimera to us for service, and we’ll take care of everything. This way, we can reduce waiting times by 93%, and thus minimise any damage to your business or your end customers.

As a result, technical support for industrial PCs is no longer as daunting as it seemed. You can continue to do your job at peak performance, knowing that you can count on the support of our team whenever you need it.

And the supreme nightmare can go back to being The Ring.

Are you looking for an industrial PC and outstanding technical support?